The number-one consumer complaint to the FCC is unwanted calls and texts from collectors. The YouMail National Robocall Index estimated that somewhere around 2.3 billion robocalls were made in the U.S. in the month of January alone — that comes out to 51,523 calls made every minute. If you have loans serviced by Navient, you have likely been through the robocall drill. From morning until night, your phone is blown up by calls and the voice on the other end of the line isn’t even human. Robocalls are calls that are made by automatic dialers and use a pre-recorded message for a variety of purposes, including debt collection. Robocalls are illegal in many cases.
You have rights! If you provided your cell phone number to Navient on your student loan application, then Navient has permission to robocall your cell phone. Under the law, you can tell Navient to stop calling. Navient must stop the robocalls to your cell phone after you say stop calling. If Navient continues to call, you can get money damages under the law. The Telephone Consumer Protection Act allows for damages of $500 per call. Navient is no stranger to the TCPA and robocalls. In fact, in March 2017, Navient agreed to a $20 million-dollar class action settlement dealing with robocalls.
We have helped hundreds of people stop Navient’s robocalls. Either tell Navient to stop calling or we’ll tell them for you. Exercise your rights under the law to stop robocalls from Navient once and for all.